We consider the privacy of our guests a serious responsibility. This policy declares how we will use and treat information we collect from and about you. This policy is an agreement that is legally binding. By using our website, you consent to the collection and use of information by us as specified below.
We commit with all sincerity to:
- Never sell your information;
- Never pass on your information to third parties
- Never use your information to market our B&Bs to you for future stays without requiring your "opt in" and permitting your "opt out."
- Only collect the minimum of information as is customarily necessary to provide accommodation
- Only share information about you when (a) required by law or (b) required by situations that demand immediate action that are to your clear benefit (i.e., "emergencies").
Please be aware:
- That changes to this policy will only be posted here on this privacy-policy webpage (we do not wish to invade your privacy by sending you emails about changes to the policy).
Use of Web Site
You may view and use the Petite B&Bs website without disclosing any personal information. However, anonymous statistics about visits to the site and to individual pages are tracked for the purposes of better understanding our potential clientele and continually improving our service to them.
If you wish to reserve accommodation with us we will collect the personal information necessary to handle your booking. This information normally includes:
- Mailing address
- Telephone number(s)
- Mobile number
- E-mail address
- Date of Birth
- Credit card information
- Information related to any need you may have or for special services
- Name and Date of Birth of all Guests in the group booking
We use your individual information only to communicate with you about your reservation, to process your payments, to make arrangements for your comfort and convenience while you are at one our B&Bs or apartments.
Retention and Safety of Your Information
We keep business records that contain your personal information (for example, room sales) and your information in a computerized booking management system provided by mediatwo
We take appropriate secure technical and physical measures to protect the personal data that we collect from unauthorized access or modification, improper use or disclosure, and loss or unlawful destruction.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in secure controlled facilities. When you transmit highly confidential information (such as a credit card number) over the Internet, we protect it through Thawte 128bit secure sockets layer (SSL) encryption technology
In order to continue to serve you on future stays, we will retain your information and to ensure your booking is processed with maximum efficiency and all subsequent enquiries from you can be dealt with quickly efficiently. You may request that we delete your information and we will promptly do so.
Credit card details are retained for a period of 6 months (?) after the last day of your booking arrival date, so that all your queries in relation to the booking can be dealt with.
"Cookies" are small files that may be placed on your hard disk for record-keeping reasons. A cookie helps us recall your details. These cookies do not track individual information. Cookies will save useful information that allows the Website to remember you when you visit again. Cookies from the website can only be read by the website. If you choose to disable cookies in your browser, this may result in incorrect operation of parts of the website.
Cookies are also used on our site by Google Analytics to allow us to track usage and optimise the site for our customer needs. No personal or private data is collected at any time by analytics cookies, just preferences.
Guest Feedback and Reviews
We will send you an email once the booking date has passed, so that you can provide us with valuable feedback on your B&B experience. It will be optional for you to give us this feedback. Your review will be approved, edited for errors and length and published to the appropriate review page for the B&B stayed at.
Our website contains links to other websites, these sites may collect personally identifiable information from you. This Privacy Statement does not cover the information collection practices or policies of such websites. It is advisable that you read and evaluate the privacy policies of other websites.
Privacy Statement Changes
Petite B&Bs reserve the right to make changes to the Privacy Statement without prior notice.
This policy was released on January 2017.
If you have any questions about this policy, please contact us.